Return & Refund Policy

**Return & Refund Policy**

Our return policy at DivineFeminine Extensions extends to 30 days from the date of receiving your item. Within this period, you have the opportunity to initiate a return.

**Eligibility for Return:**
To qualify for a return, your item must remain in its original condition, unworn or unused, with all tags intact and in its original packaging. Additionally, please retain your receipt or proof of purchase.

Please note that this does not apply to custom colour blends. As all our hair products are handmade to order, custom colours are not eligible for return.

**Starting a Return:**
To commence the return process, kindly contact us via email at

**Return Shipping Costs:**
Customers are responsible for the expenses associated with generating a return shipping label, as well as covering the shipping costs. We cannot accept items returned to us without prior return authorization.

**Questions about Returns:**
For any inquiries regarding your return, please feel free to reach out to us at

**Damages and Issues:**
Upon receiving your order, we urge you to thoroughly inspect the items. Should you discover any defects, damages, or receive the incorrect item, please notify us immediately. We will promptly assess the issue and take appropriate action.

For a swift exchange, we recommend returning the item you currently have. Once your return is approved, you can make a separate purchase for the desired replacement.

Following the reception and inspection of your return, we will notify you of its status. If approved, you will receive an automatic refund on your original payment method within 10 business days. Please bear in mind that it may take some time for your bank or credit card company to process the refund.

**If 15 Business Days Have Passed:**
Should more than 15 business days elapse since the approval of your return, please do not hesitate to contact us at

Your satisfaction is of utmost importance to DivineFeminine Extensions, and we are committed to facilitating a hassle-free return process for our valued customers.

DivineFeminine Team